Delivery and Terms & Conditions

Delivery
All goods will be dispatched as swiftly as possible, and we aim to effect delivery the next working day. However, if an item is out of stock this may take a while longer, and we will notify you by e-mail if we are unable to dispatch any item within 14 days. We will also, of course, contact you as soon as possible in the event any item is unavailable.

Delivery Charges
UK delivery: FREE.

Channel Islands, Scottish Highlands, +/or UK offshore + abroad at added costs - please call.

Delivery Address
We offer a professional delivery service. To achieve our greatest efficiency we require full and concise addressing details. It is most important for every order to contain the formal name of the recipient with title, plus the fullest, normal address details. THE MOST IMPORTANT DETAIL IS THE ADDRESS POSTCODE. We will also require a telephone number for the recipient.

We understand that by placing an order you are accepting the following terms and conditions.

Guarantee
All products are guaranteed for 12 months from date of purchase under the manufacturers warranty.

Payment
We accept payment by Visa, Mastercard, Solo and Switch. United Kingdom cheques are acceptable but no order will be dispatched until the cheque has been cleared. All credit/debit card details given over the Internet to this site are encrypted. All personal details are securely protected in accordance with the Data Protection Act 1984.

Prices
All prices quoted on our pages are in pounds sterling (GBP) and include VAT at the current rate of 17.5%. Any orders dispatched to customers outside the EU will not be charged VAT (tax) and this will be automatically deducted before billing.

Returns / Damaged goods
In the unlikely events of goods being received, which appear obviously damaged in transit. Especially where the packaging may be crushed. Please ask the recipient, either not to accept the parcel or to sign for it as "Damaged, unchecked" or "Damaged, unexamined". If this situation does occur. Please contact us immediately at returns@telescopicladders.co.uk or telephone on: 020 8900 1902.

There is no admin/handling fee for returns but delivery is non-refundable. Goods must be returned securely in original packaging.

Complaints Procedure
It is most important that any problem that occurs with any order placed through this service is reported to us by e-mail complaints@telescopicladders.co.uk or telephone on 020 8900 1902, at the very earliest opportunity to allow us to respond as fast as possible.

We will give every attention to any problems with your order and contact you by return, as soon as the relevant information is at hand.

It is very important to state that every customer services enquiry we receive concerning any delivery made will receive our fullest attention and be resolved with our mutual agreement.

Confidentiality and Privacy Statement
The Telescopic Ladder Company is committed to safeguarding the privacy of our users while providing the highest possible quality of service. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. If you have any requests concerning your personal information or any queries with regard to these practices please contact Adam Williams, who is responsible for security on the site, on 020 8900 1902 or e-mail us at security@telescopicladders.co.uk.

Information Collected
We collect the information you supply to us through enquiry and shopping basket checkout forms, and every time you e-mail us. We also collect information automatically about your visit to our site. The information obtained in this way, which includes browsing patterns, is only used in aggregate form, and as such cannot be used to identify you. Additional voluntary information, including demographic data, is collected via the ad hoc competitions, which require registration on a contact page. This aggregate information is used to:
build up marketing profiles
aid strategic development
audit usage of the site

Use of personal information
We process personal information collected via The Telescopic Ladder Company for the purposes of:
providing the best possible service
processing any orders you may have made
conducting market research surveys
running competitions
providing you with information about products and services we offer.

If you do not wish to receive information about our products, services or special offers, please e-mail us at nothanks@telescopicladders.co.uk

Disclosures
We will not pass your information to any third parties, except as required for order processing. If you have any queries about our Privacy Statement you should contact us by ringing 020 8900 1902 or e-mail security@telescopicladders.co.uk

The Telescopic Ladder Company is committed to upholding the eight Data Protection Principles of good information handling practice.

Law Applicable
These conditions shall be governed and construed in accordance with the laws of England and all disputes arising in connection therewith shall be submitted to the jurisdiction of the courts of England and Wales.